Bangkok-Pattaya-Phuket Tour 7 Nights with Air Astana Airlines Promotion

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation is not achieved for the trip; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic flight connections purchased from Wtatil will also be refunded to the guest, visa services, travel health insurance will not be refunded if the visa application has been made on behalf of the guest as these services have been utilized, if a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, they cannot request any fee refund from Wtatil in the event of the tour being canceled by Wtatil. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation is not achieved for the trip, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the airport transfer for the international round trip. Cancellation and Change 4- Our guests have the right to cancel without penalty by notifying Wtatil in writing up to 30 days before the tour departure date, except for airline tickets that have been paid and/or committed to the airline company by Wtatil. In case of less than 31 days remaining until the start date of the trip, they can cancel by paying a penalty of 50% of the remaining tour fee from the ticket price, and in case of 15 days or less remaining until the start date of the trip, they can cancel by paying the full tour fee as a penalty. In case of cancellation requests, since the refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the time of cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the refund of additional services. Guiding Services and Extra Tours 5- The days and hours of the tours specified in the program can be changed by the guide depending on the open/closed status of the museums and historical sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 6- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours that do not include museum or historical site entrances and last a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, are not the responsibility of Wtatil if they cannot be conducted due to local authorities not allowing visits or closures due to any event, as well as if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where closed roads or vehicle access is not permitted. 7- Our guide may change the days of city tours and/or additional tours depending on the number of participants and the closed status of the museum and historical site. This also applies to changes that may occur in flight times. 8- Important points to consider for our tours conducted with Speed Boats; heavy meals should not be consumed just before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides about their conditions. 9- There is no refund for participation in the services specified in the prices if the tour or meal services are not utilized. About Flights 10- Wtatil acts as an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and Warsaw Convention will apply. 11- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 12- Children aged 0-2 only pay the airport tax fee. 13- According to airline rules; if the outbound flight of round-trip purchased tickets is not used, the return flight is canceled by the airline. 14- Check-in and boarding procedures for those participating in air tours are personal transactions, and these transactions must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 15- Last-minute delays and gate changes during flights are announced at the airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 16- Wtatil is not responsible for guests who are not present at the specified airport at the specified times according to airline rules, do not complete check-in and boarding procedures on time, or do not board the plane despite completing check-in and boarding procedures. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss their flights are their own responsibility. 17- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 18- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. A mile guarantee is not provided for each flight. Check whether the tickets of the program are of an upgradeable class. 19- Some airlines may charge extra for food and drink and online check-in services. Other Matters 20- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 21- In cases where hotels are provided only with category information without specifying hotel names in the tour program and/or options are offered for the same destination, Wtatil will inform the guest 48 hours before the trip departure. 22- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such a case, Wtatil will inform 15 days before the tour departure date. 23- When registering for the purchased tour; the name, date of birth, and passport number as stated in the passport must be entered/declared correctly in the system by the guest. Flight tickets are issued based on this information. The penalty for cancellations or changes to flight tickets resulting from incorrect information will be reflected to the guests. 24- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to ensure your phone is open for international use. 25- The hotel check-in time is 15:00, and the check-out time is 12:00. 26- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Efforts will be made to ensure that the reserved rooms are in accordance with the guest's preferences depending on the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 27- The breakfast offered at hotels differs from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 28- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer rooms with 2 beds that can be combined if necessary. 29- The child and extra bed policy may vary by hotel and room types. 30- Any extra bed and baby cot are provided upon request and according to the hotel's availability and must be approved by the hotel. 31- The capacity for extra beds or baby cots in the room is 1 (maximum). 32- In triple rooms, there is an application for an extra bed, and the bed assigned to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the possible crowding in the rooms due to extra beds added to standard rooms in triple room and/or child-inclusive reservations. 33- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge extra fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 34- In reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply only to the age group that corresponds to “single child” staying with 2 adults. 35- Daily currency exchange rates are reflected in the prices in TL. The rates at the time of payment are valid. Any additional requests and some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 36- Some countries have different practices regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes applied in this way will be collected by the hotel from the guest during entry or exit. 37- The distance provided in the programs is based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 38- Wtatil may change the order of cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary. 39- Participants in the tour are responsible for their personal belongings, bags, suitcases, passports/identities, and Wtatil is not responsible for any forgotten/lost/stolen items. In case of forgotten items being found, the expenses incurred during delivery to the country and/or person are the responsibility of the item owner. 40- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 41- For possible extra expenses, at check-in, the hotel may request a photo ID/passport issued by official institutions and a credit card or cash deposit. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 42- There is no visa requirement for Turkish citizens. 43- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 44- To have an entry-exit stamp on your passport at customs crossings/border gates, your passport must have at least 2 blank pages. 45- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to not allow you to enter/exit the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 46- Guests who are not Turkish citizens or who will participate in the tour using another country's passport due to dual citizenship must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled to; otherwise, Wtatil will not be responsible for any resulting consequences. 47- To avoid issues with customs police at the border gate of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports need to be renewed. Otherwise, the responsibility lies with the passenger. 48- Guests under 18 years old may be asked for a document showing the joint consent of both parents by the police officer on duty when entering/exiting the country while traveling alone or with only one parent; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.