This text is a translation provided for information. The legally binding version is the Turkish text: View the Turkish text
1. General Principles
Tour cancellation and refund processes are implemented in accordance with the Distance Contracts Regulation Art. 15/1-g and the TÜRSAB Package Tour Directive.
2. Customer-Initiated Cancellation Conditions
Cancellation fees based on the time remaining until the tour departure date:
- If more than 30 days: The full amount paid will be refunded (excluding any transfer fees, if applicable).
- Between 15-30 days: A 25% deduction will be applied.
- Between 7-14 days: A 50% deduction will be applied.
- Between 0-6 days: No refund will be made; the tour fee is considered earned.
Note: Different cancellation conditions may apply for certain tours (flights included, hotel pre-paid, special event tours); these will be clearly stated on the tour page and in the pre-information form.
3. Agency-Initiated Cancellation
Gezi Tutkunları reserves the right to cancel the tour due to insufficient number of participants (minimum 15 people), adverse weather conditions, force majeure, or similar reasons. In this case:
- The full amount will be refunded, or
- An alternative tour will be offered with the customer's approval.
4. Force Majeure
Unforeseeable events such as natural disasters, wars, epidemics, strikes, and transportation infrastructure crises are considered force majeure. In such cases, refunds or alternative solutions will be evaluated in good faith by both parties.
5. Partial Cancellation (Per Passenger)
If there are multiple passengers in the reservation, individual cancellations will be calculated based on the relevant passenger's share according to the table above.
6. Refund Method
Refunds will be made in the same method as the payment was made:
- Credit card: A refund instruction will be given to the bank; it may take 3-15 business days for it to reflect on your card depending on bank processes.
- Wire Transfer/EFT: It will be sent to your account within 1-3 business days.
7. Refund Application
For your cancellation and refund requests, it is sufficient to send a written notification to [email protected]. Your request will be evaluated within 2 business days and you will be contacted.
8. Consumer Rights
This policy does not limit your consumer rights. In case of disputes, you may apply to the Consumer Arbitration Board or the Consumer Court.