This text is a translation provided for information. The legally binding version is the Turkish text: View the Turkish text
1. Parties
Seller: Gezitutkunları Turizm Seyahat Konaklama Tic. Ltd. Şti. — TÜRSAB No: 1585 — Address: Akdeniz Mah. Akdeniz Cad. Anba İşhanı No:8/I (ANBA Business Center) — Phone: 0850 304 84 21 — Email: [email protected]
Buyer: The consumer purchasing a tour from our website.
2. Subject of the Agreement
This agreement regulates the rights and obligations regarding the sale and delivery of the tour package purchased electronically by the buyer from our website in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
3. Service Subject to the Agreement
The type, price, date, program, and scope of services of the tour package are specified in the reservation confirmation email and order summary.
4. Payment
Payment can be made via credit card, wire transfer/EFT, or installment options with agreements. Card information is processed by a third-party infrastructure provider (Param/Paynkolay) in accordance with the PCI-DSS standard; it is not stored in our system.
5. Right of Withdrawal
According to Article 15/1-g of the Regulation on Distance Contracts; there is no right of withdrawal for contracts regarding accommodation, goods transportation, car rental, food and beverage supply, and evaluation of leisure time made for entertainment or relaxation purposes to be performed on a specific date or period. However, the Cancellation and Refund Policy applies for cancellation conditions specific to the tour.
6. Cancellation and Refund
Tour cancellation conditions vary depending on the season, duration of the tour, and the remaining time until the departure date. For details, see the Cancellation and Refund Policy.
7. Force Majeure
In the event of force majeure such as natural disasters, wars, epidemics, strikes, or interruptions in transportation infrastructure, the parties may be partially or fully exempt from their obligations. Consumer rights are reserved.
8. Complaints and Disputes
The Consumer Arbitration Board or Consumer Courts are authorized for consumer complaints. TÜRSAB arbitration line: www.tursab.org.tr
9. Authorized Court
In disputes arising from this agreement, the Consumer Arbitration Boards are authorized up to the amount announced annually by the Ministry of Industry and Trade regarding the Law on the Protection of Consumers; for disputes above this amount, the Consumer Courts at the buyer's residence are authorized.
10. Entry into Force
The buyer declares that they have read, understood, and accepted the terms of the agreement by completing the order. The agreement comes into force on 18.10.2026.