Express Central Europe Tour Christmas Markets Period Tour with Ajet Hy to Bratislava Included 5 Nights 6 Days (BUD-PRG)

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation is not achieved for the trip, the Agency can cancel the tour up to 21 days before the departure date. In such a case, cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour, if domestic connection flights purchased from the Agency are refunded to the guest, visa services, travel health insurance services that have been used to apply for a visa on behalf of the guest cannot be refunded, as these services have been used; if no visa application has been made, the visa and travel health insurance will also be canceled, and a refund will be made. If the guest has purchased domestic connection flights from a different provider independent of the Agency, in the event of cancellation of the trip by the Agency, no refund can be requested from the Agency. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour, and the Agency cannot be held responsible. 3- If sufficient participation is not achieved for the trip, the Agency has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the round-trip airport transfers. Cancellation and changes 4- In our tours, tickets for transportation are arranged at the time of reservation. For cancellations made more than 30 days before the tour departure date, the ticket prices for these flights, which do not have cancellation, change, or refund rights, will be reflected as a penalty. 5- Our guests have the right to cancel without penalty, provided that they notify the Agency in writing at least 30 days before the tour departure date, except for airline tickets that have been paid and/or committed to the airline by the Agency. If there are less than 31 days until the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the airfare. In the case of cancellation requests, the cancellation and refund conditions for additional services such as domestic connection, visa services, travel health insurance may vary depending on the time of the cancellation request, so it is necessary to inquire in advance about refunds. The Agency cannot make any commitment for the cancellation and refund of additional services. Guiding Services and Extra Tours 6- The days and hours of the tours specified in the program may be changed by the guide according to the open/closed status of museums and sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours that do not include museum or site entries, conducted with narration from the vehicle for a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, are not the responsibility of the agency in case they cannot be realized due to local authorities not allowing visits or closures due to any event, or in case the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where there are closed roads or where vehicle entry is not permitted. 8- Our guide may change the days of the city tour and/or additional tours based on the number of participants, the open/closed status of the museum and site, depending on the content of our tours. This also applies to changes that may occur in flight times. 9- Important points to consider for our tours that will be conducted with Speed Boats; heavy meals should not be consumed just before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides about their conditions. 10- There is no refund for participation in the tour or meal services included in the prices if not attended. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. The Agency is obliged to inform these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased tickets is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on information boards at the airport. This information should be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this luggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade transactions can be carried out depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check whether the tickets for the program are from an upgradeable class. 20- In some airlines, food and drink and online check-in services may be subject to an additional fee. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the cancellation conditions of the Agency will apply. 22- In cases where the hotel(s) are specified only by category information without naming, and/or offered as options for the same destination, the Agency will inform the guest 48 hours before the trip departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such cases, the Agency will inform 15 days before the departure date of the tour. 24- When registering for the purchased tour; the guest must accurately enter/declare the name, date of birth, and passport number as stated in the passport into the system. Flight tickets are issued based on this information. Penalty fees for cancellations or changes of flight tickets due to incorrect information will be charged to the guests. 25- To use your mobile phones abroad, check whether your phone is open for international use by contacting the company to which your line belongs before leaving Turkey. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Care is taken for the reserved rooms to be in accordance with the guest's preferences according to the hotel's availability. The realization of these requests depends on the availability at the time of check-in to the hotel and cannot be guaranteed by the Agency. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 29- In some cases, there may be a double bed instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any additional bed and baby cot is provided upon request and subject to the hotel's availability and must be approved by the hotel. 32- The capacity for additional beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an additional bed application, and the bed assigned to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding and bed type that may occur due to additional beds to be added to standard rooms in triple room and/or child-inclusive reservations. 34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Daily exchange rates are reflected in TL prices. The rates at the time of payment are valid. Additional requests, some extra services you will receive at the hotel (mini bar, ironing, etc.) may be subject to additional charges by the hotel. These expenses are not included in the purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- The Agency may change the order of cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, luggage, passports/identities of the participants in the tour are their own responsibility, and the Agency is not responsible for items forgotten/lost/stolen. In the case of forgotten items being found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues with them. 42- For possible extra expenses, at check-in, official institution-issued photo ID/passport and credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Guests must have passports valid for at least 6 months from the date of travel completion. 2- To have an entry-exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 3- Being exempt from a visa and having a visa for entry into the countries in this tour does not mean that entry/exit can be made; the passport police have the authority to deny you entry/exit from the country, and the Agency is not responsible for this situation; the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using the passport of another country must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled; otherwise, the Agency will not be responsible for any resulting consequences. 5- Passports that are torn, worn, wet, and/or damaged in any way must be renewed to avoid problems with customs police at the border of the country to be visited. Otherwise, the responsibility lies with the passenger. 6- Guests under the age of 18 traveling alone or with only one parent may be asked for a document showing the joint consent of both parents by the police officer at the country’s entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.