Kosovo Grand Balkans Tour with AJet Including Extra Tours and Dinners SJJ-TIA 5 Nights Sunday-Friday

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not achieved; the Agency may cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic flight connections purchased from the Agency will also be refunded to the guest, while visa services, travel health insurance, if a visa application has been made on behalf of the guest using these services, cannot be refunded as these services have been used; if no visa application has been made, visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independently of the Agency, in the event of cancellation of the trip by the Agency, the guest cannot request any refund from the Agency. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, since the provision of the tour for the guest will be individual, the included guiding service in the package will only cover the airport transfer for the international round trip. Cancellation and Change 4- In our tours, tickets for transportation are arranged at the time of reservation. In cancellations made more than 30 days before the tour departure date, the ticket prices for these flights, which do not have cancellation & change and refund rights, will be reflected as a penalty. 5- Guests have the right to cancel without penalty, provided they notify the Agency in writing at least 30 days before the tour departure date, except for flight tickets that have been paid for and/or committed to the airline by the Agency. In the event of less than 31 days remaining until the trip start date, the guest may cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and in the event of 15 days or less remaining until the trip start date, they may cancel by paying the full tour fee as a penalty. In the event of a cancellation request, since the cancellation refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary depending on the time of the cancellation request, it is necessary to inquire in advance about the refund. The Agency cannot make any commitments for the cancellation refunds of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may be changed by the guide depending on the open/closed status of museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with narration from inside the vehicle, lasting a maximum of 2-3 hours, excluding museum and archaeological site entries. Panoramic tours, including other tours specified in the program, may not take place if local authorities do not allow entry or if the tour cannot be conducted due to closed roads for any event, as well as if it becomes impossible to conduct the tour due to weather conditions; in such cases, the Agency cannot be held responsible for the inability to conduct the mentioned tours. Some tours may be conducted by public transport or on foot where roads are closed or vehicle entry is not permitted. 8- Our guide may make changes to the days of the city tour and/or additional tours depending on the number of participants, the status of the museum and archaeological site being closed. This also applies to any changes that may occur in flight times. 9- In our tours conducted with Speed Boats, the following points should be noted; heavy meals should not be consumed immediately before boarding the boat, and excessive amounts of water should not be drunk. Guests with complaints of stomach, back, neck, and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the services specified in the price if the tour or meal services are not utilized. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline regulations; if the outbound flight of round-trip tickets purchased is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures that need to be done for those participating in air tours are personal transactions, and these transactions must be done by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 17- The Agency is not responsible for passengers who are not present at the specified airport at the specified times according to airline regulations for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the plane are their responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For our guests who wish to upgrade their tickets with miles (to business or first class); upgrade transactions may be carried out depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check whether the tickets of the program are from an upgradeable class. 20- In some airlines, food and beverage and online check-in services may be subject to additional charges. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest by contacting the hotel. In this case, the cancellation conditions of the Agency will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning the names in the tour program and/or options are offered for the same destination, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located farther than the specified locations or kilometers. In such cases, the Agency will provide information 15 days before the departure date of the tour. 24- At the time of registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as it appears on the passport in the system. Flight tickets are issued based on this information. Penalty fees for cancellations or changes to flight tickets resulting from incorrect information will be charged to the guests. 25- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to ensure that your phone is open for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Care is taken to ensure that the reserved rooms are in line with the guests' preferences according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by the Agency. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally served in Turkish cuisine. It is usually served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary for each hotel according to room types. 31- All types of extra beds and baby cots are provided upon request and subject to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an application for an extra bed, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and coach beds. Our guests are deemed to have accepted the potential crowding and bed type due to extra beds added to standard rooms in triple room and/or child reservations. 34- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age determination for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that fits the “single child” staying with two adults. 36- Daily currency exchange rates are reflected in TL prices. The rates valid at the time of payment apply. Any additional requests and some extra services (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The travel distances provided in the programs are map-based. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- The Agency may change the order of cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the individuals participating in the tour are their own responsibility, and the Agency is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any related medications and reports if they have any health issues. 42- For possible extra expenses, at check-in at the hotel, an official photo ID/passport and credit card or cash deposit may be requested by the hotel. The deposit requested at check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 2- At customs crossings/border gates, there must be at least 2 blank pages in your passport for the entry-exit stamp to be applied. 3- Being exempt from a visa or having obtained a visa for entry into the countries in this tour does not mean that entry/exit can be made; the passport police have the authority to deny entry/exit, and the Agency is not responsible for this situation; the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using the passport of another country must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled to; otherwise, the Agency will not be responsible for any resulting consequences. 5- Passports that are torn, worn, wet, and/or damaged must be renewed to avoid problems with customs police at the border gate of the country to be visited. Otherwise, the responsibility lies with the passenger. 6- Guests under 18 years of age traveling alone or with only one parent may be asked by the police officer at the country entry-exit points to show a document indicating the joint consent of both parents; therefore, we recommend that guests under 18 and their parents be sensitive to this matter.