Kosovo and Greater Balkans Tour with AJet Including Extra Tours and Dinners TIA-SJJ 6 Nights Sunday-Saturday

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not achieved; the Agency can cancel the tour up to 21 days before the departure date. In such a case, cancellation information will be communicated to the guest. The full tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; the domestic flight connection purchased from the Agency will also be refunded to the guest, while visa services and travel health insurance, if applied for the guest, cannot be refunded as these services have been used. If no visa application has been made, the visa and travel health insurance will also be canceled, and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of the Agency, in case the trip is canceled by the Agency, the guest cannot request any refund from the Agency. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the round-trip airport transfer abroad. Cancellation and changes 4- In our tours, transportation tickets are arranged at the time of booking. For cancellations made more than 30 days before the tour departure date, the flight ticket fees, which do not have the right of cancellation, change, and refund, will be reflected as a penalty. 5- Our guests have the right to cancel without penalty, provided that they notify the Agency in writing at least 30 days before the tour departure date, except for the airline tickets that have been paid for and/or committed to the airline. If there are less than 31 days left until the trip start date, they can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and if there are 15 days or less left until the trip start date, they can cancel by paying the full tour fee as a penalty. In case of cancellation requests, the refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the period of cancellation request, so it is necessary to inquire in advance about the refund. The Agency cannot make any commitments for the refund of additional services. Guiding Services and Extra Tours 6- The days and hours of the tours specified in the program can be changed by the guide according to the open/closed status of the museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are maximum 2-3 hours long tours that do not include entrance to museums and archaeological sites. Panoramic tours, including other tours specified in the program, are not the responsibility of the agency in case they cannot be carried out due to local authorities not allowing visits on the specified days and times of the tour or due to closed roads for any event, or if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot in places where closed roads or vehicle entry is not allowed. 8- Our guide may change the days of the city tour and/or additional tours depending on the number of participants and the closed status of the museum and archaeological site, as well as in case of changes in flight times. 9- In our tours to be conducted with Speed Boats, it is essential to avoid heavy meals just before boarding and not to drink excessive amounts of water. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides of their conditions. 10- There is no refund for participation in the tour or meal services included in the price if not attended. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and Warsaw Convention will apply. 12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip tickets purchased is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures for those participating in flights are personal transactions, and these procedures must be carried out by the guests at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on the information boards in the area. This information must be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the specified times according to airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check if the tickets of the program are of an upgradeable class. 20- In some airlines, food and drink and online check-in services may be subject to extra charges. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest by contacting the hotel. In this case, the Agency's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or options are presented for the same destination, the Agency will inform the guest 48 hours before the departure of the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such cases, the Agency will provide information 15 days before the departure date of the tour. 24- When registering for the purchased tour; the guest must accurately enter/declare the name, date of birth, and passport number as stated in the passport. Flight tickets are issued based on this information. Penalty fees for cancellations or changes in flight tickets due to incorrect information will be charged to the guests. 25- To use your mobile phones abroad, check with the company to which your line belongs before leaving Turkey to ensure that your phone is open for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. It is ensured that the reserved rooms are in accordance with the preferences of the guest, depending on the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by the Agency. 28- Breakfasts offered in hotels differ from the rich breakfast traditionally found in Turkish cuisine. Generally, they are served with limited options consisting of butter, jam, bread, tea or coffee, and may be served in a separate hall allocated for the group. 29- In some cases, there may be a double bed instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any extra bed and baby cot are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are considered to have accepted the potential crowding and bed type due to the extra beds added to standard rooms in their triple room and/or child reservations. 34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group of the “only child” staying with 2 adults. 36- Daily currency exchange rates are reflected in TL prices. The rates at the time of payment are valid. Your additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the country visited, road works, and conditions. 39- The Agency can change the order of the cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are their own responsibility, and the Agency is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or the person belong to the owner of the item. 41- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 42- For possible extra expenses, at check-in at the hotel, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Our guests' passports must be valid for at least 6 months from the date of travel. 2- At customs crossings/border gates, there must be at least 2 blank pages in your passport for the entry-exit stamp to be applied. 3- Being exempt from a visa or having obtained a visa for entry into the countries on this tour does not mean that entry/exit can be made; the passport police have the authority to deny you entry/exit from the country, and the Agency is not responsible for this situation; the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using another country's passport must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled to; otherwise, the Agency will not be responsible for any consequences. 5- To avoid problems with customs police at the border crossing of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports must be renewed. Otherwise, the responsibility lies with the passenger. 6- Guests under 18 years of age traveling alone or with only one parent may be asked by the police officer at the border for a document showing the joint consent of the parents; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.