Kosovo Grand Balkans Tour with AJet Including Extra Tours and Dinners TIA-SJJ 6 Nights Monday-Sunday

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; the Agency can cancel the tour up to 21 days before the departure date. In such a case, cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic connection flights purchased from the Agency will also be refunded to the guest, visa services, and travel health insurance, if a visa application has been made on behalf of the guest, these services cannot be refunded as they have been used, if a visa application has not been made, the visa and travel health insurance will also be canceled and the fee will be refunded. If the guest has purchased the domestic connection flight from a different product provider independent of the Agency, in the event of cancellation of the trip by the Agency, no refund can be requested from the Agency. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency reserves the right not to cancel the tour in good faith. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the transfer to and from the airport for international departures. Cancellation and changes 4- In our tours, tickets for transportation are arranged at the time of reservation. Cancellations made more than 30 days before the tour departure date will incur a penalty for these flight ticket fees, which do not have cancellation & change and refund rights. 5- Guests have the right to cancel without penalty, provided they notify the Agency in writing at least 30 days before the tour departure date, except for airline tickets that have been paid and/or committed to the airline by the Agency. In the case of less than 31 days remaining until the start date of the trip, the guest can cancel by paying a penalty of 50% of the remaining tour fee from the flight ticket fee, and in the case of 15 days or less remaining until the start date of the trip, the guest can cancel by paying the full tour fee as a penalty. In the event of a cancellation request, since the refund conditions for additional services such as domestic connection, visa services, travel health insurance may vary according to the time of the cancellation request, it is necessary to inquire in advance about the refund. The Agency cannot make any commitments for the cancellation of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may be changed by the guide according to the opening/closing status of museums and archaeological sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with guide narration from the vehicle, lasting a maximum of 2-3 hours and do not include museum or archaeological site entrances. Panoramic tours, including other tours specified in the program, are not the responsibility of the agency in case they cannot be realized due to local authorities not allowing entry or closure of roads due to any event, or if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot in places where roads are closed or vehicle entry is not allowed, as far as possible. 8- Our guide may change the days of city tours and/or additional tours based on the number of participants and the closure status of the museum and archaeological site, depending on the content of our tours. This also applies to changes that may occur in flight times. 9- Important points to consider for our tours to be conducted with Speed Boats; heavy meals should not be consumed just before boarding the boat and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides of their conditions. 10- There is no refund for participation in the services specified in the prices if the guest does not participate in the tour or meal services. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. The Agency is obliged to inform these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased plane tickets is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in plane tours are personal transactions, and these procedures must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on the information boards in the area. This information must be followed by the guests themselves. 17- The Agency is not responsible for passengers who are not present at the specified airport at the specified times according to airline rules for participation in the tour, do not complete check-in and boarding procedures on time, or those who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip plane tickets and transfers in the destination area for passengers who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the destination country. If there are domestic flights in the destination country, the baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their plane tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No guarantee is given for upgrade for each flight. Check whether the tickets for the program are of an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made by the guest directly contacting the hotel. In this case, the Agency's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or options are presented for the same destination, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified locations or kilometers. In such a case, the Agency will inform 15 days before the departure date of the tour. 24- At the time of registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport in the system. Plane tickets are issued according to this information. Penalties for cancellations or changes in plane tickets due to incorrect information will be reflected to the guests. 25- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to ensure that your phone is open for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by the Agency. Care will be taken for the reserved rooms to be in accordance with the preferences of the guest, depending on the availability of the hotel. The realization of these requests depends on the availability at the time of check-in at the hotel and cannot be guaranteed by the Agency. 28- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated for groups. 29- In some cases, there may be a double bed instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any extra bed and baby cot will be provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding and bed type that may occur due to extra beds added to standard rooms in triple room and/or child-inclusive reservations. 34- In hotel reservations, if the number of children staying with adults and their ages are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Daily currency exchange rates are reflected in TL prices. The rates at the time of payment are valid. Your additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All city, tourism, or other taxes that are being applied in this way will be collected from the guest by the hotel during entry or exit. 38- The road distances provided in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- The Agency may change the order of the cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are their own responsibility, and the Agency is not responsible for forgotten/lost/stolen items. In the case of forgotten items being found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any related medications and reports if they have any health issues. 42- For possible extra expenses, at check-in, the hotel may request a photo ID/passport issued by official institutions and a credit card or cash deposit. The return of the requested deposit at check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter. Visa and Passport 1- Guests must have passports valid for at least 6 months from the date of travel completion. 2- At customs crossings/border gates, there must be at least 2 blank pages in your passport for entry-exit stamps to be affixed. 3- Being exempt from a visa and having obtained a visa for entry into the countries in this tour does not mean that entry/exit can be made; the passport police have the authority to deny entry/exit to you, and the Agency is not responsible for this situation; responsibility lies with the passenger. 4- Guests who are not Turkish citizens or who will participate in the tour using the passport of another country due to dual citizenship must personally consult the relevant consulates about the visa procedures applied by the country to be traveled to; otherwise, the Agency will not be responsible for any resulting consequences. 5- Due to torn, worn, wet, and/or similarly damaged passports, it is necessary to renew the passports to avoid problems with customs police at the border of the country to be visited. Otherwise, responsibility lies with the passenger. 6- Guests under the age of 18 traveling alone or with only one parent may be asked by the police officer on duty to show a document indicating the joint consent of the parents at the country's entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.