Balkan Triangle Tour by Bus Including Environmental Tours and Balkan Night 2027

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. In case of refunds for additional services purchased outside the tour; domestic flight connections purchased from Wtatil will also be refunded to the guest, while visa services, travel health insurance, if a visa application has been made on behalf of the guest using these services, cannot be refunded as these services have been used; if a visa application has not been made, the visa and travel health insurance will also be canceled and the fee will be refunded. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, they cannot request any fee refund from Wtatil in case the trip is canceled by Wtatil. The guest accepts in advance the material and moral losses that may arise due to the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil reserves the right not to cancel the tour in good faith. In this case, since the individual provision of the tour for the guest will be a matter, the included guiding service will only cover the transfer to and from the airport for the international departure-return. Cancellation and Change 4- Cancellations made more than 30 days before the tour departure date will be reflected as a penal amount for these flight ticket fees that do not have the right to cancel & change and refund. 5- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for flight tickets that have been paid and/or committed to the airline company by Wtatil. In case of less than 31 days remaining until the start date of the trip, they can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket fee, and in case of less than 15 days remaining until the start date of the trip, they can cancel by paying the entire tour fee as a penalty fee. In case of cancellation requests, since the refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the time of the cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the refund of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may be changed by the guide according to the open/closed status of the museums and sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are maximum 2-3 hour tours conducted with narration by the guide from the vehicle, excluding museum and site entries. Panoramic tours, including other tours specified in the program, are not the responsibility of Wtatil if they cannot be conducted due to local authorities not allowing entry or visiting at the time and day of the tour, or if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot in places where closed roads or vehicle entry is not permitted. 8- Our guide may change the days of the city tour and/or additional tours depending on the number of participants and the open status of the museum and site, and this also applies to possible changes in flight times. 9- Important points to consider for our tours to be made with Speed Boats; heavy meals should not be eaten just before boarding the boat, and excessive amounts of water should not be consumed. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides of their conditions. 10- There is no refund for participation in the services specified in the prices if the tour or meal services are not utilized. About Flights 11- Wtatil is an intermediary institution between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- Delays or changes in flight times may occur in scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased flight tickets is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal processes, and these procedures must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline companies' websites. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the notified times according to airline rules, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss their flights are their own responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the country of destination. If there are domestic flights in the destination country, this luggage weight may drop to 15 kg. Excess luggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For our guests who want to upgrade their flight tickets with miles (to business or first class); upgrade processes can be carried out depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. A mileage guarantee is not provided for each flight. Check whether the tickets for the program are from an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made by the guest directly contacting the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where the hotel(s) are provided only with category information without specifying names in the tour program and/or options are presented for the same destination, Wtatil will inform the guest 48 hours before the trip departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or km. In such a case, Wtatil will provide information 15 days before the tour departure date. 24- When registering for the purchased tour; the name, date of birth, and passport number as stated in the passport must be entered/declared correctly in the system by the guest. Flight tickets are issued according to this information. Penalty fees for cancellations or changes of flight tickets resulting from incorrect information will be reflected to the guests. 25- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to ensure your phone is enabled for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. It is ensured that the reserved rooms are in accordance with the preferences of the guest according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the congestion and bed type that may occur in the rooms due to extra beds to be added to standard rooms in triple room and/or family reservations. 34- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Daily exchange rates are reflected in TL prices. The rates at the time of payment are valid. Additional requests, some extra services you will receive at the hotel (mini-bar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes that are applied in this way are collected from the guest by the hotel during entry or exit. 38- The road distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the country visited, road works, and conditions. 39- Wtatil may change the order of the cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- Personal belongings, bags, suitcases, passports/identities of participants in the tour are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to health issues with them. 42- For possible extra expenses, upon check-in at the hotel, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- There is a visa application for Turkish citizens. 44- Our guests' passports must be valid for at least 6 months from the date of travel. 45- To have an entry-exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled; otherwise, Wtatil will not be responsible for any consequences. 48- To avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports need to be renewed. Otherwise, the responsibility lies with the passenger. 49- Our guests under 18 years old traveling alone or with only one parent may be asked for a document showing the joint consent of both parents by the police officer at the country entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.