Grand Morocco Tour with Turkish Airlines Including Tent Camping, Extra Tours, and Dinners - Special 7 Nights RAK-CMN for Eid al-Adha

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not achieved; the Agency can cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full tour fee will be refunded to the guest. For additional services purchased outside the tour; domestic connecting flights purchased from the Agency will also be refunded to the guest, visa services, and travel health insurance applied for the guest will not be refunded as these services have been utilized. If a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic connecting flight from a different product provider independent of the Agency, they cannot claim any refund from the Agency in case the trip is canceled by the Agency. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the international round-trip airport transfer. Cancellation and Change 4- In our tours, tickets for transportation are arranged at the time of reservation. For cancellations made more than 30 days before the tour departure date, the ticket fees for these flights, which do not have the right to cancellation & change and refund, will be reflected as a penalty. 5- Our guests have the right to cancel without penalty, provided that they notify the Agency in writing at least 30 days before the tour departure date, except for the airline tickets that have been paid and/or committed to the airline by the Agency. In case of less than 31 days remaining until the start date of the trip, they can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and in case of less than 15 days remaining until the start date of the trip, they can cancel by paying the full tour fee as a penalty. In case of a cancellation request, since the cancellation refund conditions for additional services such as domestic connecting flights, visa services, travel health insurance may vary depending on the time of the cancellation request, it is necessary to inquire in advance about the refund. The Agency cannot make any commitments regarding the refund of additional services. Guiding Services and Extra Tours 6- The days and hours of the tours specified in the program can be changed by the guide according to the open/closed status of museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with guide narration from inside the vehicle, lasting a maximum of 2-3 hours, excluding museum and archaeological site entrances. Panoramic tours, including other tours specified in the program, are not the responsibility of the agency if they cannot be conducted due to local authorities not allowing entry or due to closed roads for any event, as well as if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where closed roads or points not allowing vehicle entry are present. 8- Our guide may change the days of the city tour and/or additional tours based on the number of participants, the closure status of the museum and archaeological site, while adhering to the content of our tours. This also applies to any changes that may occur in flight times. 9- In our tours that will be conducted with Speed Boats, the following points should be noted; heavy meals should not be consumed just before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides of their situations. 10- There is no refund for participation in services included in the price if the specified tour or meal services are not utilized. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention, will be applied. 12- Delays or changes in flight times may occur in scheduled and charter flights. The Agency is obliged to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased tickets is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal procedures, and these procedures must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's websites before the flight. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the reported times according to airline rules, do not complete check-in and boarding procedures on time, or complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests wishing to upgrade their flight tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check whether the tickets for the program are from an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the Agency's cancellation conditions will apply. 22- In cases where hotels are presented only with category information without specifying names in the tour program and/or offered as options for the same destination, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such cases, the Agency will inform the guest 15 days before the departure date of the tour. 24- When registering for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport in the system. Flight tickets are issued based on this information. Penalty fees arising from incorrect information will be reflected to the guests. 25- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to ensure that your phone is open for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by the Agency. Efforts will be made to ensure that the reserved rooms meet the preferences of the guest according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in at the hotel and cannot be guaranteed by the Agency. 28- Breakfasts offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally, they are served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated for groups. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer rooms with 2 beds that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an application for an extra bed, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and beds referred to as coach beds. Our guests are deemed to have accepted the potential crowding in the rooms due to extra beds added to standard rooms in their triple room and/or child bookings. 34- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply only to the age group that matches the “single child” staying with 2 adults. 36- Daily exchange rates are reflected in TL prices. The rates at the time of payment are valid. Your additional requests and some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes that are applied in this way will be collected from the guest by the hotel during entry or exit. 38- The travel distances provided in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, the geographical location of the visited country, roadworks, and conditions. 39- The Agency may change the order of the cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are their own responsibility, and the Agency is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred in delivering them to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to health issues with them. 42- For possible extra expenses, upon check-in at the hotel, photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The deposit requested at check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter.