Enchanting Benelux Paris Tour with AJET New Year Special 5 Nights 6 Days 2027 (BRU–CDG)

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the departure date. In such a case, the cancellation information is communicated to the guest. The full tour fee is refunded to the guest. For additional services purchased outside the tour; the domestic connecting flight purchased from Wtatil is also refunded to the guest, visa service, travel health insurance has been used to apply for a visa on behalf of the guest, these services cannot be refunded as they have been used, if no visa application has been made, the visa and travel health insurance can also be canceled and refunded. If the guest has purchased the domestic connecting flight from a different product provider independent of Wtatil, in the event of cancellation of the trip by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the round-trip airport transfer. Cancellation and changes 4- For cancellations made more than 30 days before the tour departure date, the flight ticket prices, which do not have cancellation & change and refund rights, will be reflected as a penalty. 5- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for flight tickets that have been paid for and/or committed to the airline. In case of less than 31 days remaining until the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and in case of less than 15 days remaining until the start date of the trip, the guest can cancel by paying the full tour fee as a penalty. In case of cancellation requests, since the cancellation refund conditions for additional services such as domestic connecting flights, visa services, travel health insurance may vary according to the time of cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the cancellation refund of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program can be changed by the guide according to the open/closed status of museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are maximum 2-3 hours long, conducted with a guide's narration from the vehicle and do not include entrance fees to museums or archaeological sites. Panoramic tours, including other tours specified in the program, will not be held if local authorities do not allow visits on the days and times of the tours or if the tours cannot be carried out due to closed roads caused by any event, as well as in cases where weather conditions make it impossible to conduct the tour. Some tours may be conducted by public transport or on foot in places where roads are closed or vehicle entry is not allowed, within the available means. 8- Our guide can change the days of the city tour and/or additional tours based on the number of participants, the open status of the museum and archaeological site. This also applies to possible changes in flight times. 9- For our tours to be conducted with speedboats, it is important to note that heavy meals should not be consumed immediately before boarding, and excessive amounts of water should not be drunk. Guests with stomach, back, or neck complaints and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the services of the tour or meal services included in the prices. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and Warsaw Convention, will apply. 12- Delays or changes in flight times may occur in scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased tickets is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's website before the flight. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and shown on the information boards in the area. This information should be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the specified times according to airline rules, do not carry out check-in and boarding procedures on time, or have completed check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip plane tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade transactions can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. A mileage guarantee is not provided for each flight. Check whether the tickets of the program are in an upgradeable class. 20- Some airlines may charge extra for food and beverage and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made by the guest directly contacting the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or options are presented for the same destination, Wtatil will inform the guest 48 hours before the trip departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or km. In such a case, Wtatil will inform 15 days before the departure date of the tour. 24- During the registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport. Flight tickets are issued based on this information. Penalty fees for cancellations or changes in flight tickets due to incorrect information will be charged to the guests. 25- Before leaving Turkey, check with your service provider to ensure that your phone is enabled for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) will be communicated to the hotel by Wtatil. It is ensured that the reserved rooms are in accordance with the preferences of the guest according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in at the hotel and cannot be guaranteed by Wtatil. 28- The breakfast offered at hotels differs from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated for groups. 29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer rooms with 2 beds that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any extra bed and baby cot are provided upon request and subject to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- There is an extra bed application in triple rooms, and the bed assigned to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding in the rooms due to extra beds added to the standard room in triple room and/or child reservations. 34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age determination for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with 2 adults. 36- Daily exchange rate changes are reflected in TL prices. The rates at the time of payment are valid. Any additional requests and some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The travel distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, geographical location of the country visited, road works, and conditions. 39- Wtatil may change the order of the cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In case forgotten items are found, the expenses incurred during the delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 42- For possible extra expenses at check-in, the hotel may request a photo ID/passport issued by official authorities and a credit card or cash deposit. The deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- There is a visa requirement for Turkish citizens. 44- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 45- To have an entry-exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who will participate in the tour using the passport of another country due to dual citizenship must consult the relevant consulates about the visa procedures applied by the country they will travel to; otherwise, Wtatil will not be responsible for any resulting consequences. 48- To avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports need to be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under the age of 18 traveling alone or with only one parent may be asked for a document showing the joint consent of both parents by the police officer at the country’s entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.