Kosovo Grand Balkans Tour with AJet Including Extra Tours and Dinners TIA-SJJ 5 Nights Monday-Saturday

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; the Agency can cancel the tour up to 21 days before the departure date. In such a case, cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. For refunds of additional services purchased outside the tour; domestic flight connections purchased from the Agency will also be refunded to the guest, while visa services, travel health insurance, if a visa application has been made on behalf of the guest, these services cannot be refunded as they have been used, if no visa application has been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of the Agency, in the event of cancellation of the trip by the Agency, the guest cannot request any refund from the Agency. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service in the package will only cover the airport transfer for the international round trip. Cancellation and Change 4- In our tours, tickets for transportation are arranged at the time of booking. For cancellations made more than 30 days before the tour departure date, the ticket fees for these flights, which do not have the right to cancellation & change and refund, will be reflected as a penalty. 5- Our guests have the right to cancel without penalty, provided that they notify the Agency in writing at least 30 days before the tour departure date, except for flight tickets that have been paid for and/or committed to the airline by the Agency. In the case of less than 31 days remaining until the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket fee, and in the case of 15 days or less remaining until the start date of the trip, by paying the full tour fee as a penalty. In the event of a cancellation request, the refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the period of the cancellation request, so it is necessary to inquire in advance about the refund. The Agency cannot make any commitments for the cancellation refund of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program can be changed by the guide according to the open/closed status of the museums and archaeological sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours made with the guide's narration from the vehicle, lasting a maximum of 2-3 hours, excluding museum and archaeological site entrances. Panoramic tours, including other tours specified in the program, will not be held if local authorities do not allow visits due to closed roads or any events, or if it becomes impossible to conduct the tour due to weather conditions. Some tours may be conducted by public transport or on foot in places where roads are closed or vehicle entry is not permitted. 8- Our guide may change the days of city tours and/or additional tours according to the number of participants, the closure status of the museum and archaeological site, while adhering to the content of our tours. This also applies to possible changes in flight times. 9- Important points to consider for tours to be conducted with Speed Boats; heavy meals should not be consumed just before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the services specified in the price if the tour or meal services are not utilized. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to the rules of the airlines; if the outbound flight of round-trip tickets purchased is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, do not complete check-in and boarding procedures on time, or complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, the baggage weight may drop to 15 kg on these domestic flights. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests who want to upgrade their plane tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check whether the tickets for the program are from an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the Agency's cancellation conditions will apply. 22- In cases where the hotel(s) are indicated only by category information without specifying names in the tour program and/or options are presented for the same destination, the Agency will inform the guest 48 hours before the departure of the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located farther than the specified locations or kilometers. In such a case, the Agency will inform 15 days before the departure date of the tour. 24- At the time of registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport in the system. Flight tickets are issued according to this information. Penalty fees for cancellations or changes of flight tickets resulting from incorrect information will be reflected to the guests. 25- To use your mobile phones abroad, check with the company to which your line belongs before leaving Turkey to ensure that your phone is activated for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Care is taken to ensure that the reserved rooms are in accordance with the guest's preferences based on the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in at the hotel and cannot be guaranteed by the Agency. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any extra bed and baby cot are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application, and the bed allocated for the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and coach beds. Our guests are deemed to have accepted the potential crowding and bed types in the rooms due to extra beds added to standard rooms in triple room and/or child-inclusive reservations. 34- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are valid only if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Daily exchange rates are reflected in the TL prices. The rates at the time of payment are valid. Your additional requests, some extra services you will receive at the hotel (mini-bar, ironing, etc.) will be subject to extra charges by the hotel. These costs are not included in the purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes that are applied in this way are collected from the guest by the hotel during entry or exit. 38- The travel distances provided in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- The Agency may change the order of the cities in the program and the main airline to be flown without disrupting the content of the program in case of mandatory situations or when deemed necessary. 40- Participants in the tour are responsible for their personal belongings, bags, suitcases, passports/identities, and the Agency is not responsible for forgotten/lost/stolen items. In the case of forgotten items being found, the costs incurred during delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues with them. 42- For possible extra expenses, upon check-in at the hotel, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested upon check-out is a transaction between the hotel and the guest, and the Agency has no intervention in this matter.