Royal City London Tour Special for Eid al-Adha with Turkish Airlines 3 Nights 4 Days 2027 (STN-LHR)

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour; the domestic connecting flight purchased from Wtatil will also be refunded to the guest, visa service, travel health insurance applied for the guest will not be refunded as these services have been utilized, if a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic connecting flight from a different product provider independent of Wtatil, in the event of cancellation of the trip by Wtatil, the guest cannot claim any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the round-trip airport transfer. Cancellation and Change 4- Our guests have the right to cancel without penalty by notifying Wtatil in writing up to 30 days before the tour departure date, except for airline tickets that have been paid for and/or committed to the airline company. In case of less than 31 days remaining to the start date of the trip, the guest can cancel by paying a penalty of 50% of the remaining tour fee from the airfare. In case of cancellation within 15 days or less before the start date of the trip, the guest can cancel by paying the full tour fee as a penalty. In case of cancellation requests, since the cancellation refund conditions for additional services such as domestic connecting flights, visa services, travel health insurance may vary according to the time of cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the cancellation refund of additional services. 5- Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may be changed by the guide according to the open/closed status of museums and sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours with narration by the guide from the vehicle, not including entrance to museums or sites, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, may not take place if local authorities do not permit entry or if the roads are closed due to any event, or if the tour becomes impossible due to weather conditions; Wtatil is not responsible for the non-fulfillment of the mentioned tours. Some tours may be conducted by public transport or on foot where roads are closed or vehicle entry is not allowed. 8- Our guide may change the days of city tours and/or additional tours based on the content of our tours, the number of participants, and the status of the museum and site being closed. This also applies to any changes that may occur in flight times. 9- Important considerations for our tours conducted with Speed Boats; heavy meals should not be consumed immediately before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests must inform their guides of their conditions. 10- There is no refund for participation in the services specified in the prices if the tour or meal services are not utilized. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased airline tickets is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures for those participating in flights are personal transactions, and these procedures must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's websites before the flight. 16- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on information boards at the airport. This information should be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip airline tickets and transfers in the destination area for guests who miss the flight are their responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline after the tickets are issued (check the airline you are a member of). No mileage guarantee is provided for each flight. Check whether the program's tickets are in an upgradeable class. 20- In some airlines, food and beverage and online check-in services may be subject to an additional fee. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where hotels are presented only with category information without specifying hotel names in the tour program and/or options are offered for the same destination, Wtatil will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified locations or kilometers. In such a case, Wtatil will inform the guest 15 days before the departure date of the tour. 24- When registering for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport in the system. Airline tickets are issued based on this information. Penalty fees for cancellations or changes due to incorrect information will be charged to the guests. 25- To use your mobile phones abroad, please check with the company to which your line belongs before leaving Turkey to ensure that your phone is enabled for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Care is taken to ensure that the reserved rooms are in accordance with the guest's preferences according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 28- Breakfast offered at hotels may differ from the rich breakfast commonly found in Turkish cuisine. Generally, it is served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room designated for groups. 29- In some cases, there may be a double bed instead of twin beds. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and subject to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding and bed type in the rooms due to extra beds added to standard rooms in triple room and/or child-inclusive reservations. 34- In hotel reservations, if the number of children staying with adults and the ages of the children are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Currency exchange during the day is reflected in the TL prices. The rates at the time of payment are valid. Any additional requests and some extra services (minibar, ironing, etc.) at the hotel will be subject to extra charges. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes currently applied will be collected by the hotel from the guest during entry or exit. 38- The distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- Wtatil may change the order of cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, luggage, passports/identities of the participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In case of forgotten items being found, the expenses incurred during delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to health issues with them. 42- For possible extra expenses, upon check-in at the hotel, photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- There is no visa requirement for Turkish citizens. 44- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 45- At customs crossings/border gates, there must be at least 2 blank pages in your passport for the entry-exit stamp to be affixed. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled to; otherwise, Wtatil will not be responsible for any resulting issues. 48- To avoid problems with customs police at the border gate of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports must be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under 18 years old traveling alone or with only one parent may be asked by the police officer on duty for a document showing the joint consent of both parents during entry-exit from the country; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.