Royal City London Tour Special for Ramadan Feast with Turkish Airlines 3 Nights 4 Days 2027 (STN-STN)

policy Cancellation Policy

GENERAL CONDITIONS 1- General Conditions are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. In the case of refunds for additional services purchased outside the tour; domestic connecting flights purchased from Wtatil will also be refunded to the guest, visa services, and travel health insurance applied for visa on behalf of the guest will not be refunded as these services have been utilized, if no visa application has been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic connecting flight from a different service provider independent of Wtatil, in the event of the tour being canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the airport transfers for the international round trip. Cancellation and Change 4- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for airline tickets that have been paid and/or committed to the airline. In the case of less than 31 days remaining until the trip start date, the guest can cancel by paying a penalty fee equal to 50% of the remaining tour fee from the airfare, and in the case of 15 days or less remaining until the trip start date, the guest can cancel by paying the full tour fee as a penalty fee. In case of cancellation requests, since the cancellation refund conditions for additional services such as domestic connecting flights, visa services, travel health insurance may vary depending on the time of the cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the cancellation refund of additional services. 5- Guiding Services and Extra Tours 6- The days and times of the tours specified in the program can be changed by the guide according to the open/closed status of museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with a guide's narration from the vehicle, not including museum or archaeological site entrances, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, will not be held if local authorities do not allow visits on the day and time of the tour, or if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot in places where closed roads or vehicle access is not permitted. 8- Our guide may change the days of the city tour and/or additional tours according to the number of participants, the closure status of the museum and archaeological site, while adhering to the content of our tours. This also applies to changes that may occur in flight times. 9- In our tours to be conducted with Speed Boats, the following points should be noted; heavy meals should not be consumed immediately before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the tour or meal services included in the price if not utilized. About Flights 11- Wtatil is an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to notify these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased tickets is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in flights are personal transactions, and these procedures must be carried out by the guest at the airports, at the relevant airline counters or online on the airline's websites before the flight. 16- Last-minute delays and gate changes in flights are announced audibly at airports and shown on information boards in the area. This information must be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this luggage weight may drop to 15 kg. Excess luggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For our guests who wish to upgrade their tickets with miles (to business or first class); upgrade processes can be carried out depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is given for each flight. Check whether the program's tickets are from an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where hotel(s) are provided only with category information without specifying names in the tour program and/or offered as options for the same destination, Wtatil will inform the guest 48 hours before the trip departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at a distance greater than the specified locations or kilometers. In such cases, Wtatil will provide information 15 days before the tour departure date. 24- When registering for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as it appears in the passport. Airline tickets are issued based on this information. Penalty fees for cancellations or changes to airline tickets due to incorrect information will be reflected to the guests. 25- To use your mobile phones abroad, please check with the company your line belongs to before leaving Turkey to ensure that your phone is enabled for international use. 26- The check-in time for accommodation at the hotel is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. It is ensured that the reserved rooms are in accordance with the preferences of the guest according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 28- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally served as a continental breakfast, it consists of limited options such as butter, jam, bread, tea, or coffee and may be served in a separate room designated for groups. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and subject to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- There is an extra bed application in triple rooms, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding and bed type in the rooms due to the extra beds to be added to the standard room in triple room and/or child reservations. 34- If the number of children and their ages staying with adults in hotel reservations are incorrectly declared by our guests, the relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to “one child” who meets the age group staying with two adults. 36- Currency exchange during the day is reflected in TL prices. The rates at the time of payment are valid. Additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) are subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The road distances given in the programs are map-based. Travel times may be extended due to traffic, weather conditions, geographical location of the visited country, road works, and conditions. 39- Wtatil may change the order of cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- Personal belongings, bags, luggage, passports/identities of participants in the tour are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues. 42- For possible extra expenses, at check-in, the hotel may request a photo ID/passport issued by official institutions and a credit card or cash deposit. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- There is no visa requirement for Turkish citizens. 44- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 45- At customs crossings/border gates, there must be at least 2 blank pages in your passport for the entry-exit stamp to be stamped. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit from the country can be made; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who will participate in the tour using the passport of another country must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled to; otherwise, Wtatil will not be responsible for any consequences. 48- To avoid issues with customs police at the border gate of the visited country due to torn, worn, wet, and/or similarly damaged passports; passports need to be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under 18 years of age traveling alone or with only one parent may be asked for a document showing the joint consent of both parents by the police officer at the country’s entry-exit points; thus, we recommend that guests under 18 and their parents be sensitive to this matter.