Royal City London Tour Semester Special with Turkish Airlines 3 Nights 4 Days 2027 (LGW-LGW)

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour; domestic connection flights purchased from Wtatil will also be refunded to the guest, visa services, travel health insurance applied for visa on behalf of the guest will not be refunded as these services have been used, if no visa application has been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic connection flight from a different product provider independent of Wtatil, in case the trip is canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the round-trip airport transfer. Cancellation and Change 4- Our guests have the right to cancel without penalty by notifying Wtatil in writing up to 30 days before the tour departure date, except for airline tickets that have been paid and/or committed to the airline. In case there are less than 31 days left to the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the airfare. In case of cancellation 15 days or less before the start date of the trip, the guest can cancel by paying the full tour fee as a penalty. In case of a cancellation request, since the cancellation and refund conditions for additional services such as domestic connection, visa services, travel health insurance may vary according to the time of the cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the cancellation refund of additional services. Guiding Services and Extra Tours 5- The days and times of the tours specified in the program may be changed by the guide according to the open/closed status of museums and archaeological sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 6- Panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours from the vehicle without including museum or archaeological site entrances, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, may not take place if local authorities do not allow entry or if the roads are closed due to any event, or if the tour becomes impossible due to weather conditions, Wtatil cannot be held responsible for the non-execution of the mentioned tours. Some tours may be conducted by public transport or on foot where closed roads or vehicle entry is not allowed, within the limits of possibilities. 7- Our guide may change the days of the city tour and/or additional tours depending on the number of participants and the open status of the museum and archaeological sites, this also applies to any changes that may occur in flight times. 8- In our tours to be conducted with Speed Boats, it is important to note that heavy meals should not be consumed immediately before boarding the boat and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, or pregnant guests should inform their guides of their conditions. 9- There is no refund for participation in the tour or meal services included in the prices if not attended. About Flights 10- Wtatil is an intermediary between the airline and the passenger, and in case of any disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 11- Delays or changes in flight times may occur on scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 12- Children aged 0-2 only pay the airport tax fee. 13- According to airline rules; if the outbound flight of round-trip tickets purchased is not used, the return flight will be canceled by the airline. 14- Check-in and boarding procedures for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's websites before the flight. 15- Last-minute delays and gate changes during flights are announced audibly at the airports and displayed on information boards at the airport. This information must be followed by the guests themselves. 16- Wtatil is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip tickets necessary for guests who miss the flight and transfers in the destination area are their own responsibility. 17- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this luggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 18- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures may be carried out depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. A mileage guarantee is not provided for each flight. Check if the tickets for the program are from an upgradeable class. 19- In some airlines, food and drink and online check-in services may be subject to additional charges. Other Matters 20- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 21- In cases where hotel(s) are specified only by category information without mentioning names in the tour program and/or options are presented for the same destination, Wtatil will inform the guest 48 hours before the trip. 22- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at a distance greater than the specified locations or kilometers. In such cases, Wtatil will inform 15 days before the departure date of the tour. 23- When registering for the purchased tour; the name, date of birth, and passport number as stated in the passport must be entered/declared correctly in the system by the guest. Flight tickets are issued according to this information. Penalty fees for cancellations or changes of flight tickets resulting from incorrect information will be charged to the guests. 24- To use your mobile phones abroad, check with your service provider before leaving Turkey to ensure your phone is enabled for international use. 25- The hotel check-in time is 15:00, and the check-out time is 12:00. 26- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Care is taken to ensure that the reserved rooms are in accordance with the guest's preferences, depending on the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 27- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally served as a continental breakfast, it typically includes limited options such as butter, jam, bread, tea, or coffee and may be served in a separate room allocated for groups. 28- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer rooms with 2 beds that can be combined if necessary. 29- The child and extra bed policy may vary by hotel and room type. 30- Any extra bed and baby cot are provided upon request and subject to the hotel's availability and must be approved by the hotel. 31- The capacity for extra beds or baby cots in the room is 1 (maximum). 32- In triple rooms, there is an extra bed application, and the bed allocated to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and beds known as coach beds. Our guests are deemed to have accepted the potential crowding and bed type in the rooms due to extra beds to be added to standard rooms in triple room and/or child-inclusive reservations. 33- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 34- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to “one child” who meets the age group staying with 2 adults. 35- Daily currency exchange rates are reflected in TL prices. The rates at the time of payment are valid. Any additional requests and some extra services (minibar, ironing, etc.) at the hotel may incur additional charges. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 36- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 37- The distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the country visited, road works, and conditions. 38- Wtatil may change the order of cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 39- The personal belongings, bags, luggage, passports/identities of the participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during delivery to the country and/or person are the responsibility of the item owner. 40- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 41- For possible extra expenses upon check-in at the hotel, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The deposit requested at check-out is a transaction between the hotel and the guest and Wtatil has no intervention in this matter. Visa and Passport 42- There is no visa requirement for Turkish citizens. 43- Our guests' passports must be valid for at least 6 months from the date of travel. 44- At customs crossings/border gates, your passport must have at least 2 blank pages for entry-exit stamps. 45- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made, as the passport police have the authority to deny you entry/exit from the country, Wtatil is not responsible for this situation, and the responsibility lies with the passenger. 46- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using the passport of another country must consult the relevant consulates regarding the visa procedures applied by the country to be traveled to, otherwise, Wtatil will not be responsible for any resulting consequences. 47- To avoid issues with customs police at the border of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports must be renewed. Otherwise, the responsibility lies with the passenger. 48- Guests under 18 years of age traveling alone or with only one parent may be asked by the police officer on duty for a document showing the joint consent of both parents at the country entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive to this matter.