Romantic Road & Bavarian Fairy Tales Tour with Turkish Airlines Special Extra Tours Included 2027 (STR-DUS)

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. For additional services purchased outside the tour; the domestic flight connection purchased from Wtatil will also be refunded to the guest, visa service, and travel health insurance applied on behalf of the guest will not be refunded as these services have been utilized, if a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, in case the tour is canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the airport transfer for the international round trip. Cancellation and Change 4- Cancellations made more than 30 days before the tour departure date will reflect the ticket prices of these flights, which do not have cancellation & change and refund rights, as a penalty. 5- Guests have the right to cancel without penalty provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for flight tickets that have been paid and/or committed to the airline by Wtatil. In case there are less than 31 days remaining to the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and in case there are 15 days or less remaining to the start date of the trip, the guest can cancel by paying the full tour fee as a penalty. In case of a cancellation request, the refund conditions for additional services such as domestic flight connection, visa service, travel health insurance may vary depending on the time of the cancellation request, so it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the cancellation refunds of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program can be changed by the guide according to the open/closed status of the museums and sites to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with guide narration from the vehicle, lasting a maximum of 2-3 hours, excluding museum and site entrances. Panoramic tours, including other tours specified in the program, may not be conducted if local authorities do not allow visits or entry due to closed roads or any events, or if the tour becomes impossible due to weather conditions, Wtatil is not responsible for the inability to conduct the mentioned tours. Some tours may be conducted by public transport or on foot where closed roads or vehicle entry is not permitted. 8- Our guide may change the days of city tours and/or additional tours depending on the number of participants and the open status of the museum and site. This also applies to changes that may occur in flight times. 9- Important points to consider for our tours conducted with Speed Boats; heavy meals should not be consumed immediately before boarding the boat, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the services included in the prices if the tour or meal services are not utilized. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and Warsaw Convention will apply. 12- There may be delays or changes in flight times on scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip tickets purchased is not used, the return flight will be canceled by the airline. 15- Check-in and boarding procedures for those participating in flights are personal transactions, and these procedures must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at the airports and displayed on the information boards in the area. This information should be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the specified times according to airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss their flight are their own responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this luggage weight may drop to 15 kg. Excess luggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For guests wishing to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is provided for each flight. Check whether the tickets for the program are from an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made by the guest by directly contacting the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or offered as options for the same destination, Wtatil will inform the guest 48 hours before the tour departure. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such a case, Wtatil will inform the guest 15 days before the tour departure. 24- During the registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport into the system. Flight tickets are issued based on this information. Penalty fees for cancellations or changes of flight tickets due to incorrect information will be reflected to the guests. 25- Before leaving Turkey, check with your service provider to ensure that your phone is enabled for use abroad. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Efforts are made to ensure that the reserved rooms align with the guest's preferences according to the hotel's availability. The fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Wtatil. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options, consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room designated for groups. 29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All additional beds and baby cots are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for additional beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an application for an additional bed, and the bed allocated to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 additional bed. Additional beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding in the rooms and the type of beds due to additional beds to be added to standard rooms in their triple room and/or child-inclusive reservations. 34- If the number of children staying with adults and the ages of the children are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification of children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that fits the “single child” staying with 2 adults. 36- Exchange rates during the day are reflected in TL prices. The rates at the time of payment are valid. Your additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All types of city, tourism, or other taxes applied in this way will be collected from the guest by the hotel during entry or exit. 38- The road distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, geographical location of the country visited, road works, and conditions. 39- Wtatil can change the order of cities in the program and the main airline to be flown without altering the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 42- For possible extra expenses, the hotel may request a photo ID/passport issued by official institutions and a credit card or cash deposit upon check-in. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- Visa application is required for Turkish citizens. 44- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 45- To have an entry-exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must personally consult the relevant consulates regarding the visa procedures applied by the country they will travel to; otherwise, Wtatil will not be responsible for any resulting consequences. 48- To avoid issues with customs police at the border crossing of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; passports need to be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under 18 years old traveling alone or with only one parent may be asked for a document showing the joint consent of the parents by the police officer at the country entry/exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.