New Year Special Tour from Ankara to Spain with Ajet Airlines: 6 Nights 7 Days 2027 (BCN-MAD)

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour; if the domestic flight connection purchased from Wtatil is refunded to the guest, visa services, travel health insurance applied for the guest will not be refunded as these services will have been used. If a visa application has not been made, the visa and travel health insurance will also be canceled and refunded. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, in the event of the tour being canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the round-trip airport transfers. Cancellation and Change 4- Cancellations made more than 30 days before the tour departure date will reflect the ticket price as a penalty, which does not have a right of cancellation, change, or refund. 5- Guests have the right to cancel without penalty by notifying Wtatil in writing up to 30 days before the tour departure date, except for flight tickets that have been paid for and/or committed to the airline. If there are less than 31 days remaining until the start date of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour price from the flight ticket price, and if there are 15 days or less remaining until the start date of the trip, the guest can cancel by paying the full tour price as a penalty. In case of a cancellation request, the cancellation refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the time of the cancellation request. Wtatil cannot make any commitment for the cancellation refund of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program can be changed by the guide according to the open/closed status of museums and archaeological sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted from the vehicle without including museum or archaeological site entries, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, will not be held if local authorities do not allow entry or if the tour cannot be conducted due to closed roads or any event, as well as in cases where the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where roads are closed or vehicle entry is not allowed. 8- Our guide may change the days of city tours and/or additional tours depending on the number of participants, the closure status of the museum and archaeological site. This also applies to changes that may occur in flight times. 9- Important points to consider for our tours conducted by Speed Boats; heavy meals should not be consumed immediately before boarding, and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides about their conditions. 10- There is no refund for participation in the tour or meal services included in the services specified in the prices. About Flights 11- Wtatil acts as an intermediary between the airline and the passenger, and in case of disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip tickets purchased is not used, the return flight is canceled by the airline. 15- Check-in and boarding procedures for those participating in tours with flights are personal transactions, and these procedures must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on information boards in the area. This information should be followed by the guests themselves. 17- Wtatil is not responsible for guests who are not present at the specified airport at the specified times according to airline rules, who do not check in and board on time, or who check in and board on time but do not board the plane. All expenses related to obtaining new round-trip tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the country of destination. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg on those domestic flights. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For guests who want to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No mileage guarantee is given for each flight. Check whether the tickets of the program are in an upgradeable class. 20- Some airlines may charge extra for meal and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or offered as options for the same destination, Wtatil will inform the guest 48 hours before the departure of the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or kilometers. In such cases, Wtatil will inform the guest 15 days before the departure date of the tour. 24- During the registration for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as stated in the passport into the system. Flight tickets are issued according to this information. Penalty fees for cancellations or changes resulting from incorrect information will be charged to the guests. 25- To use your mobile phones abroad, please check with the company your line belongs to before leaving Turkey to ensure that your phone is open for international use. 26- The hotel check-in time is 3:00 PM, and the check-out time is 12:00 PM. 27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Care is taken to ensure that the reserved rooms are in accordance with the guest's preferences according to the hotel's availability. The fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Wtatil. 28- Breakfast offered at hotels may differ from the rich breakfast commonly found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group. 29- In some cases, a double bed may be provided instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All kinds of extra beds and baby cots are provided upon request and depend on the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- In triple rooms, there is an extra bed application; the bed allocated to the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding and coach beds. Our guests are deemed to have accepted the potential crowding and bed type that may occur due to the extra beds added to the standard room in their triple room and/or child reservations. 34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge extra fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age determination for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the “single child” staying with two adults. 36- Daily exchange rates are reflected in TL prices. The rates at the time of payment are valid. Any additional requests and some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the purchase price and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. Any city, tourism, or other taxes that are applied in this way will be collected from the guest by the hotel during entry or exit. 38- The travel distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, the geographical location of the country visited, road works, and conditions. 39- Wtatil may change the order of the cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, luggage, passports/identities of the participants in the tour are their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues. 42- For possible extra expenses at the hotel check-in, official institutions may request a photo ID/passport and a credit card or cash deposit. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- Visa application is required for Turkish citizens. 44- Guests must ensure that their passports are valid for at least 6 months from the date of travel. 45- At customs crossings/border gates, there must be at least 2 blank pages in your passport for the entry-exit stamp to be stamped. 46- Being exempt from a visa for entry into the countries in this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry into the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who will participate in the tour using another country's passport must personally consult the relevant consulates about the visa procedures applied by the country to be traveled to; otherwise, Wtatil will not be responsible for any resulting consequences. 48- To avoid issues with customs police at the border of the visited country due to torn, worn, wet, and/or similarly damaged passports; passports must be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under 18 years old traveling alone or with only one parent may be asked for a document showing the joint consent of both parents at the country’s entry-exit points; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.