Ankara Departure Bus Tour to the Balkan Triangle Including Environmental Tours and Balkan Night 2027

policy Cancellation Policy

1- General Terms are an integral part of the tour program and cannot be considered independently from the tour program. 2- If sufficient participation for the trip is not provided; Wtatil can cancel the tour up to 21 days before the tour departure date. In such a case, the cancellation information will be communicated to the guest. The entire tour fee will be refunded to the guest. In the refund of additional services purchased outside the tour; the domestic flight connection purchased from Wtatil will also be refunded to the guest, while visa services, travel health insurance, if a visa application has been made on behalf of the guest using these services, cannot be refunded as these services have been used, and if no visa application has been made, the visa and travel health insurance will also be canceled and refunded. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, in the event of the tour being canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts in advance any material and moral losses that may arise due to the cancellation of the tour when purchasing the tour, and Wtatil cannot be held responsible. 3- If sufficient participation for the trip is not provided, Wtatil has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the guiding service included in the package will only cover the round-trip airport transfer. Cancellation and changes 4- Cancellations made more than 30 days before the tour departure date will be reflected as a penal amount for these flight ticket prices that do not have cancellation & change and refund rights. 5- Our guests have the right to cancel without penalty, provided that they notify Wtatil in writing at least 30 days before the tour departure date, except for flight tickets that have been paid for and/or committed to the airline. In case there are less than 31 days left until the start date of the trip, they can cancel by paying a penalty equal to 50% of the remaining tour fee from the flight ticket price, and in case there are 15 days or less left until the start date of the trip, they can cancel by paying the full tour fee as a penalty. In case of a cancellation request, since the refund conditions for additional services such as domestic flight connection, visa services, travel health insurance may vary according to the time of cancellation request, it is necessary to inquire in advance about the refund. Wtatil cannot make any commitment for the refund of additional services. Guiding Services and Extra Tours 6- The days and times of the tours specified in the program may be changed by the guide depending on the open/closed status of the museums and archaeological sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted from inside the vehicle that do not include museum or archaeological site entrances, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, will not be the responsibility of Wtatil if they cannot be conducted due to reasons such as local authorities not allowing visits or entry on the day and time of the tour, or if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where closed roads or points where vehicle entry is not allowed are concerned. 8- Our guide may change the days of the city tour and/or additional tours depending on the number of participants, the closed status of the museum or archaeological site, while adhering to the content of our tours. This also applies in the event of changes that may occur in flight times. 9- In our tours to be conducted with Speed Boats, the following points should be noted; heavy meals should not be eaten just before boarding the boat and excessive amounts of water should not be consumed. Guests with complaints of stomach, back, neck, and pregnant guests must inform their guides of their conditions. 10- There is no refund for participation in the services of the tour or meal services specified in the price. About Flights 11- Wtatil is an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to inform these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in flight times. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules; if the outbound flight of round-trip purchased flight tickets is not used, the return flight is canceled by the airline. 15- The check-in and boarding procedures to be performed for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports before the flight, at the relevant airline counters, or online on the airline's websites. 16- Last-minute delays and gate changes in flights are announced audibly at airports and displayed on information boards in the area. This information must be followed by the guests themselves. 17- Wtatil is not responsible for passengers who are not present at the specified airport at the specified times in accordance with airline rules, who do not carry out check-in and boarding procedures on time, or who carry out check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary according to the airline and the country of destination. If there are domestic flights in the country of destination, this luggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil. 19- For our guests who want to upgrade their flight tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. A mileage guarantee is not provided for each flight. Check whether the tickets of the program are from an upgradeable class. 20- Some airlines may charge extra for food and beverage and online check-in services. Other Matters 21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply. 22- In cases where the hotel(s) are specified only by category information without mentioning names in the tour program and/or offered as options for the same destination, Wtatil will inform the guest 48 hours before the departure of the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located further than the specified locations or kilometers. In such a case, Wtatil will provide information 15 days before the departure date of the tour. 24- When registering for the purchased tour; the name, date of birth, and passport number as stated in the passport must be entered/declared correctly in the system by the guest. Flight tickets are issued based on this information. Penalty fees arising from incorrect information will be reflected to the guests for the cancellation or changes of flight tickets. 25- To be able to use your mobile phones abroad, check whether your phone is open for international use by contacting the company to which your line belongs before leaving Turkey. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests regarding the room (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Care is taken to ensure that the reserved rooms are in accordance with the guest's preferences according to the hotel's availability. The realization of these requests depends on the availability at the time of check-in and cannot be guaranteed by Wtatil. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally, it is served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall designated for the group. 29- In some cases, there may be a double bed instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- All types of extra beds and baby cots are provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- There is an extra bed application in triple rooms, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and beds referred to as coach beds. Our guests are deemed to have accepted the possible congestion in the rooms due to extra beds to be added to the standard room in triple room and/or child reservations. 34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is staying with two adults. Child discounts apply to the age group that matches the “single child” staying with 2 adults. 36- The exchange rate during the day is reflected in the TL prices. The rates valid at the time of payment apply. Your additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) will be subject to extra charges by the hotel. These expenses are not included in the charge at the time of purchase and are paid directly to the hotel during your stay. 37- Some countries have different applications regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes that are applied in this way are collected from the guest by the hotel during entry or exit. 38- The road distances given in the programs are based on maps. Travel times may be extended due to traffic, weather conditions, the geographical location of the visited country, road works, and conditions. 39- Wtatil may change the order of cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary. 40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In the case of forgotten items being found, the expenses incurred during their delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to carry their travel health insurance policies and any relevant medications and reports if they have any health issues. 42- For possible extra expenses, upon check-in at the hotel, a photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The refund of the deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter. Visa and Passport 43- Visa application is required for Turkish citizens. 44- Guests' passports must be valid for at least 6 months from the date of travel. 45- To have an entry-exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport. 46- Being exempt from a visa for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger. 47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must personally consult the relevant consulates regarding the visa procedures applied by the country to be traveled; otherwise, Wtatil will not be responsible for any consequences. 48- To avoid issues with customs police at the border of the visited country due to torn, worn, wet, and/or similarly damaged passports; passports must be renewed. Otherwise, the responsibility lies with the passenger. 49- Guests under 18 years of age may be asked by the police officer on duty to show a document indicating the joint consent of both parents when entering/exiting the country while traveling alone or with only one parent; therefore, we recommend that guests under 18 and their parents be sensitive about this matter.