New Year Special Promotion Tour to Germany, Czech Republic, and Austria from Ankara with Ajet

policy Cancellation Policy

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved; the Agency can cancel the tour up to 21 days before the departure date. In such a case, the cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour; the domestic flight connection purchased from the Agency will also be refunded to the guest, if a visa service has been used to apply for a visa on behalf of the guest, these services cannot be refunded as they have been used, if a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of the Agency, in the event of cancellation of the trip by the Agency, no refund can be requested from the Agency. The guest accepts in advance any material and moral losses that may arise from the cancellation of the tour when purchasing the tour, and the Agency cannot be held responsible. 3- If sufficient participation for the trip is not achieved, the Agency has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the airport transfers for the international round trip. Cancellation and changes 4- In our tours, tickets related to transportation are arranged at the time of reservation. In cancellations made more than 30 days before the tour departure date, the ticket fees for these flights, which have no cancellation & change and refund rights, will be reflected as a penalty. 5- Guests have the right to cancel without penalty, provided that they notify the Agency in writing at least 30 days before the tour departure date, except for airline tickets paid and/or committed to the airline by the Agency. In case of less than 31 days remaining until the start date of the trip, they can cancel by paying a penalty equal to 50% of the remaining tour fee from the airfare. In case of less than 15 days remaining until the start date of the trip, they can cancel by paying the full tour fee as a penalty. In case of cancellation requests, since the cancellation refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary according to the time of cancellation request, it is necessary to inquire in advance about the refund. The Agency cannot make any commitment for the cancellation refund of additional services. Guiding Services and Extra Tours 6- The days and hours of the tours specified in the program can be changed by the guide depending on the open/closed status of the museums and historical sites in the places to be visited and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted from the vehicle without including museum or site entrances, lasting a maximum of 2-3 hours. Panoramic tours, including other tours specified in the program, are not the responsibility of the agency if they cannot be carried out due to local authorities not allowing visits or entry on the day and time of the tour or due to closed roads for any event, as well as if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where closed roads or vehicle entry is not allowed. 8- Our guide may change the days of city tours and/or additional tours according to the number of participants, the status of the museum and historical site being closed. This also applies to changes that may occur in flight times. 9- Important points to consider for our tours to be conducted by Speed Boats; heavy meals should not be consumed just before boarding the boat and excessive amounts of water should not be drunk. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides of their conditions. 10- There is no refund for participation in the services specified in the prices if the services are not utilized. About Flights 11- The Agency acts as an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- There may be delays or changes in flight times for scheduled and charter flights. The Agency is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of changes/cancellations in the flight time. 13- Children aged 0-2 only pay the airport tax fee. 14- According to the airline rules; if the outbound flight of the round-trip airline ticket purchased is not used, the return flight is canceled by the airline. 15- The check-in and boarding procedures to be performed for those participating in tours with flights are personal transactions, and these transactions must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's websites before the flight. 16- Last-minute delays and gate changes that may occur during flights are announced audibly at the airports and displayed on the information boards at the airport. This information must be followed by the guests themselves. 17- The Agency is not responsible for guests who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, who do not complete check-in and boarding procedures on time, or who complete check-in and boarding procedures on time but do not board the plane. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss the flight are their own responsibility. 18- The general baggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, this baggage weight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- For guests who wish to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No guarantee is given for each flight for miles. Check whether the tickets of the program are in an upgradeable class. 20- Some airlines may charge extra for food and drink and online check-in services. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made by the guest directly contacting the hotel. In this case, the cancellation conditions of the Agency will apply. 22- In cases where hotel(s) are specified only by category information without mentioning names in the tour program and/or options are offered for the same destination, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be located farther than the specified locations or kilometers. In such a case, the Agency will inform 15 days before the departure date of the tour. 24- When registering for the purchased tour; the guest must accurately enter/declare the name, date of birth, and passport number as stated in the passport. Flight tickets are issued according to this information. Penalty fees for cancellations or changes due to incorrect information will be charged to the guests. 25- To use your mobile phones abroad, check with the company your line belongs to before leaving Turkey to see if your phone is open for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, near common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Care is taken for the reserved rooms to align with the guest's preferences according to the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by the Agency. 28- The breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. Generally, it is served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for the group. 29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary. 30- The child and extra bed policy may vary by hotel and room types. 31- Any extra bed and baby cot must be provided upon request and according to the hotel's availability and must be approved by the hotel. 32- The capacity for extra beds or baby cots in the room is 1 (maximum). 33- There is an extra bed application in triple rooms, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and coach beds. Our guests are deemed to have accepted the potential crowding and bed type in the rooms due to extra beds added to the standard room in their triple room and/or child reservations. 34- If the number of children staying with adults and the ages of the children are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age determination for children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts apply to the age group that matches the