policy Cancellation Policy
GENERAL TERMS
1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program.
2- If sufficient participation for the trip is not achieved; Wtatil can cancel the tour up to 21 days before the tour date. In such a case, cancellation information will be communicated to the guest. The full amount of the tour will be refunded to the guest. For additional services purchased outside the tour; the domestic flight connection purchased from Wtatil will also be refunded to the guest, visa services, and travel health insurance will not be refunded if the visa application has been made on behalf of the guest using these services, if no visa application has been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest has purchased the domestic flight connection from a different product provider independent of Wtatil, in the event of the tour being canceled by Wtatil, the guest cannot request any refund from Wtatil. The guest accepts any financial and moral losses that may arise due to the cancellation of the tour at the time of purchasing the tour, Wtatil cannot be held responsible.
3- If sufficient participation for the trip is not achieved, Wtatil has the right to show goodwill and not cancel the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the round-trip airport transfer.
Cancellation and Change
4- Cancellations made more than 30 days before the tour departure date will incur a penalty for these flight ticket costs, which do not have the right to cancel & change and refund.
5- Guests have the right to cancel without penalty by notifying Wtatil in writing up to 30 days before the tour departure date, except for flight tickets that have been paid to the airline company by Wtatil and/or committed. In case of less than 31 days remaining to the trip start date, the guest can cancel by paying a penalty equal to 50% of the remaining tour price from the flight ticket price, and in case of less than 15 days remaining to the trip start date, the guest can cancel by paying the full tour price as a penalty fee. In case of cancellation requests, the cancellation refund conditions for additional services such as domestic flight connections, visa services, travel health insurance may vary depending on the time of the cancellation request, so it is necessary to inquire in advance about the refund. Wtatil cannot make any commitments for the refund of additional services.
Guiding Services and Extra Tours
6- The days and times of the tours specified in the program can be changed by the guide depending on the open/closed status of museums and historical sites at the places to be visited and weather conditions. Different guides may accompany our guests during the tours.
7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are panoramic tours conducted with guidance from the vehicle, lasting a maximum of 2-3 hours and do not include museum or archaeological site entrances. Panoramic tours, including other tours specified in the program, are not the responsibility of Wtatil if they cannot be carried out due to local authorities not allowing entry or any event causing closed roads, as well as if the tour becomes impossible due to weather conditions. Some tours may be conducted by public transport or on foot where closed roads or vehicle entry is not permitted.
8- Our guide may change the days of city tours and/or additional tours depending on the number of participants and the closed status of the museum and archaeological site, which is also valid for any changes that may occur in flight times.
9- Important points to consider for our tours to be conducted with Speed Boats; heavy meals should not be eaten just before boarding the boat, and excessive amounts of water should not be consumed. Guests with stomach, back, neck complaints, and pregnant guests should inform their guides of their conditions.
10- There is no refund for participation in the services of tours or meals included in the prices if not attended.
About Flights
11- Wtatil is an intermediary between the airline and the passenger, and in case of possible disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply.
12- There may be delays or changes in flight times for scheduled and charter flights. Wtatil is obliged to inform about these changes as soon as possible. The passenger has purchased the trip accepting the risk of flight time changes/cancellations.
13- Children aged 0-2 only pay the airport tax fee.
14- According to airline rules; if the outbound flight of round-trip purchased flight tickets is not used, the return flight is canceled by the airline.
15- Check-in and boarding procedures for those participating in flights are personal processes, and these processes must be carried out by the guest at the airports, at the relevant airline counters, or online on the airline's websites before the flight.
16- Last-minute delays and gate changes in flights are announced audibly at the airports and shown on the information boards in the area. This information should be followed by the guests themselves.
17- Wtatil is not responsible for guests who are not present at the specified airport at the specified times according to the airline rules for participation in the tour, who do not check-in and board on time, or who check-in and board on time but do not board the plane. All expenses related to obtaining new round-trip flight tickets and transfers in the destination area for guests who miss the flight are their responsibility.
18- The general luggage weight for flights departing from Turkey is 20 kg. This weight may vary depending on the airline and the destination country. If there are domestic flights in the destination country, the luggage weight may drop to 15 kg on these domestic flights. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Wtatil.
19- For guests who wish to upgrade their tickets with miles (to business or first class); upgrade procedures can be performed depending on the availability of the airline (check the airline you are a member of) after the tickets are issued. No guarantee of miles for each flight is given. Check whether the tickets for the program are in an upgradeable class.
20- Some airlines may charge extra for food and drink and online check-in services.
Other Matters
21- Wtatil will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, Wtatil's cancellation conditions will apply.
22- In cases where the hotel(s) are indicated only by category information without specifying names in the tour program, and/or options are presented for the same destination, Wtatil will inform the guest 48 hours before the trip departure.
23- During special periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified locations or km. In such cases, Wtatil will provide information 15 days before the tour departure date.
24- When registering for the purchased tour; the guest must correctly enter/declare the name, date of birth, and passport number as it appears on the passport. Flight tickets are issued according to this information. Penalty fees for cancellations or changes due to incorrect information will be charged to the guests.
25- To use your mobile phones abroad, please check with your service provider before leaving Turkey to ensure your phone is enabled for international use.
26- The hotel check-in time is 15:00, and the check-out time is 12:00.
27- Requests regarding the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by Wtatil. Efforts will be made to ensure that the reserved rooms are in accordance with the guests' preferences, depending on the hotel's availability. The fulfillment of these requests depends on availability at the time of check-in and cannot be guaranteed by Wtatil.
28- Breakfast offered at hotels may differ from the rich breakfast traditionally found in Turkish cuisine. It is generally served with limited options consisting of butter, jam, bread, tea, or coffee, and may be served in a separate room allocated for groups.
29- In some cases, a double bed may be available instead of a twin room. Most European hotels offer twin rooms that can be combined if necessary.
30- The child and extra bed policy may vary by hotel and room types.
31- All additional beds and baby cots are provided upon request and must be approved by the hotel based on availability.
32- The capacity for additional beds or baby cots in the room is 1 (maximum).
33- There is an extra bed application in triple rooms, and the bed allocated for the 3rd person in these types of rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and coach beds. Our guests are deemed to have accepted the possible congestion in the rooms due to the extra beds to be added to the standard room in triple room and/or child reservations.
34- If the number of children staying with adults and their ages are incorrectly declared by our guests in hotel reservations, the relevant hotels may charge additional fees. In such a case, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification for age verification for children.
35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is staying with two adults. Child discounts apply to the age group that matches the “single child” staying with 2 adults.
36- Daily currency exchange rates are reflected in TL prices. The rates at the time of payment are valid. Any additional requests, some extra services you will receive at the hotel (minibar, ironing, etc.) are subject to extra charges by the hotel. These expenses are not included in the price at the time of purchase and are paid directly to the hotel during your stay.
37- Some countries have different applications regarding city, tourism, or local taxes. All kinds of city, tourism, or other taxes applied in this way are collected from the guest by the hotel during entry or exit.
38- The road distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, geographical location of the country visited, road works, and conditions.
39- Wtatil may change the order of the cities in the program and the main airline to be flown without disrupting the content of the program in mandatory situations or when deemed necessary.
40- The personal belongings, bags, suitcases, passports/identities of the participants in the tour are under their own responsibility, and Wtatil is not responsible for forgotten/lost/stolen items. In cases where forgotten items are found, the expenses incurred during delivery to the country and/or person are the responsibility of the item owner.
41- Participants in the tour are required to carry their travel health insurance policies and any medications and reports related to any health issues.
42- For possible extra expenses, upon check-in at the hotel, photo ID/passport issued by official institutions and a credit card or cash deposit may be requested by the hotel. The deposit requested at check-out is a transaction between the hotel and the guest, and Wtatil has no intervention in this matter.
Visa and Passport
43- There is a visa requirement for Turkish citizens.
44- Guests must ensure that their passports are valid for at least 6 months from the date of travel.
45- To have an entry/exit stamp on your passport at customs crossings/border gates, there must be at least 2 blank pages in your passport.
46- Exemption from visa requirements for entry into the countries on this tour does not mean that entry/exit can be made to/from the country; the passport police have the authority to deny you entry/exit from the country, and Wtatil is not responsible for this situation; the responsibility lies with the passenger.
47- Guests who are not Turkish citizens or who have dual citizenship and will participate in the tour using their other country passport must consult the relevant consulates regarding the visa procedures applied by the country they will travel to; otherwise, Wtatil will not be responsible for any resulting consequences.
48- Passports that are torn, worn, wet, and/or damaged in similar ways must be renewed to avoid problems with customs police at the border of the country to be visited. Otherwise, the responsibility lies with the passenger.
49- Guests under 18 years of age traveling alone or with only one parent may be asked by the police officer on duty for a document showing the joint consent of both parents at the country entry/exit points; therefore, we recommend that guests under 18 and their parents be sensitive to this matter.
