General Information for All Tours:
1-Participants will be dropped off at the points where they boarded the vehicle. No stops or passenger drop-offs will be made at different points outside the program. The start and end times of the tour may not coincide with public transport schedules. Participants are obliged to plan accordingly. The times specified on the website are for informational purposes. The exact meeting time, departure point, and guide information will be communicated via SMS or written notification before the tour. In case of no notification, the participant is responsible for contacting the office.
2-The agency has the right to make program changes due to weather conditions, road status, official authority decisions, force majeure, or operational necessities.
3-The agency is not responsible for items forgotten, lost, or stolen during the tour. Participants are responsible for their personal belongings.
4-The type of vehicle used in the tours is determined according to the number of participants.
5-The agency cannot be held responsible for tours and activities that are not permitted by local authorities or cannot be carried out for security reasons.
6-In case the minimum number of participants is not reached for the tour to take place, the tour can be canceled provided that notice is given at least 2 days before the tour date.
7-Child discounts apply to children under the age of 12, provided they stay in the same room with two adults.
8-Our agency reserves the right to change hotels, provided they are of the same standards.
9-Room assignments and types are determined by the hotel management. The agency has no discretion over room selection or floor selection.
10-In triple rooms, the third bed may not be a standard bed. A foldable extra bed or sofa bed may be provided.
11-Mandatory travel insurance is provided on tours. Participants must declare their correct date of birth and T.C. identity number. Participants are responsible for any consequences arising from incorrect declarations.
12-The agency is not responsible for tours that cannot be conducted due to unforeseen reasons (weather conditions, traffic, congestion, etc.) or due to non-compliance with the hours reported by the guide.
13-The guide has the right to make necessary changes according to the flow of the program.
14-During holidays and peak periods, accommodation may be made in different hotels of the same standard. If necessary, the group may be split.
15-Verbal statements are not valid. The details written in the tour program and requests communicated in writing (via email) are taken as the basis.
16-Participants are deemed to have read and accepted these conditions during the reservation. It is the participant's responsibility to follow website updates. The website and Package Tour Agreement constitute an inseparable whole.
17-Our agency may change the tour program based on seasonal conditions, road works, operational necessities, and service quality evaluations. The most recently published program is valid.
18-Cancellation and refund requests must be made in writing. The deduction rates specified in the Package Tour Agreement will be applied based on the cancellation date. The refund rules for transportation, flights, ferries, etc., third-party services are subject to the conditions of the relevant company.
19-The agency cannot be held responsible for cancellations or changes due to force majeure such as pandemics, natural disasters, wars, terrorism, strikes, border closures, official authority decisions. In such cases, the provisions of the applicable legislation will apply.
20-For international tours, the validity period of the passport, visa procedures, foreign exit fees, and entry conditions to the country are entirely the participant's responsibility. The agency is not responsible for problems that may occur at border crossings.
21-Price updates may be made until the tour date in accordance with fluctuations in exchange rates, fuel prices, taxes, and fees.
22-The realization of extra tours depends on sufficient participation and regional conditions. The agency is not responsible for extra tours that cannot be conducted.
23-In case of non-compliance with the departure times reported by the guide, the guest is obliged to participate in the tour program at their own expense. Any additional expenses incurred are the responsibility of the participant.
24-Photos and videos taken during the tour may be used in promotional and marketing activities.
By purchasing the tour, the customer is deemed to have accepted all items.
