General Information for All Tours:
1-Participants are dropped off at the point they boarded the vehicle. There will be no stops or passenger drop-offs at different points outside the program. The tour start and end times may not coincide with public transport times. Participants are responsible for planning accordingly. The times stated on the website are for informational purposes. The exact meeting time, departure point, and guide information will be communicated via SMS or written notification before the tour. If the notification does not reach, the participant is responsible for contacting the office.
2-The agency has the right to make program changes due to weather conditions, road conditions, official authority decisions, force majeure, or operational necessities.
3-The agency is not responsible for forgotten, lost, or stolen items during the tour. Participants are responsible for their personal belongings.
4-The type of vehicle used in the tours is determined according to the number of participants.
5-The agency cannot be held responsible for trips and activities that are not permitted by local authorities or cannot be carried out for safety reasons.
6-In case the required number of participants is not reached for the tour to take place, the tour may be canceled with at least 2 days' notice before the tour date.
7-Child discounts apply to children under 12 years old, provided they share a room with two adults.
8-Our agency reserves the right to change hotels as long as they are of the same standards.
9-Room allocation and room type are determined by the hotel management. The agency has no discretion over room selection or floor selection.
10-In triple rooms, the third bed may not be a standard bed. A foldable extra bed or sofa bed may be provided.
11-Mandatory travel insurance is provided in the tours. Participants must declare their correct date of birth and T.C. identity number. Participants are responsible for the consequences of incorrect declarations.
12-The agency is not responsible for trips that cannot be made due to unforeseen reasons (weather conditions, traffic, density, etc.) or non-compliance with the times specified by the guide.
13-The guide has the right to make necessary changes according to the flow of the program.
14-During holidays and busy periods, accommodation may be provided in different hotels of the same standard. If necessary, the group may be divided.
15-Verbal statements are not valid. The details written in the tour program and requests communicated in writing (via email) are taken as the basis.
16-Participants are deemed to have read and accepted these conditions during the reservation. It is the participant's responsibility to follow website updates. The website and Package Tour Agreement constitute an inseparable whole.
17-Our agency may make changes to the tour program based on seasonal conditions, road works, operational necessities, and service quality evaluations. The most recently published program is valid.
18-Cancellation and refund requests must be made in writing. The cancellation date will be taken as the basis for applying the deduction rates specified in the Package Tour Agreement. The refund rules for transportation, flights, ferries, etc. third-party services are subject to the conditions of the relevant company.
19-The agency cannot be held responsible for cancellations or changes due to force majeure such as pandemics, natural disasters, wars, terrorism, strikes, border closures, and official authority decisions. In such cases, the provisions of the applicable legislation will apply.
20-In international tours, the validity period of the passport, visa procedures, foreign exit fees, and entry requirements into the country are entirely the participant's responsibility. The agency is not responsible for any issues that may arise at border crossings.
21-Price updates may be made until the tour date due to currency fluctuations, fuel prices, taxes, and fees.
22-The realization of extra tours depends on sufficient participation and regional conditions. The agency is not responsible for extra tours that cannot be conducted.
23-If the times specified by the guide are not adhered to, the guest is obliged to participate in the tour program at their own expense. Any additional expenses incurred are the responsibility of the participant.
24-Photos and videos taken during the tour may be used for promotional and marketing activities.
The customer is deemed to have accepted all items when purchasing the tour.
